{"id":795,"date":"2023-11-17T16:25:03","date_gmt":"2023-11-17T15:25:03","guid":{"rendered":"https:\/\/comset.nl\/faq\/"},"modified":"2025-01-31T09:54:25","modified_gmt":"2025-01-31T08:54:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/comset.nl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_6 1_6 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:16.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:11.52%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:11.52%;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:11.52%;--awb-spacing-left-medium:11.52%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Frequently Asked Questions (FAQ)<\/h1><\/div><div class=\"fusion-text fusion-text-1\"><p>Below we collect frequently asked questions or experiences we ourselves have had while using the sets and how to resolve them.<\/p>\n<\/div><style type=\"text\/css\">#accordian-1 .fusion-panel:hover,#accordian-1 .fusion-panel.hover{ background-color: var(--awb-color2) } #accordian-1 .fusion-panel { border-color:var(--awb-color3); border-width:1px; background-color:var(--awb-color1); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color1);}.fusion-accordian  #accordian-1 .panel-title a{font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: var(--awb-color7) !important;border-color: var(--awb-color7) !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-color4);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color4);}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: var(--awb-color4)!important;border-color: var(--awb-color4)!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-822 \"><span class=\"entry-title rich-snippet-hidden\">Wireless earbuds \/ ear buts<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/comset.nl\/en\/author\/erwin\/\" title=\"Posts by Erwin Janszen\" rel=\"author\">Erwin Janszen<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-01-31T11:11:37+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-822\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-822\" href=\"#collapse-1-822\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Wireless earbuds \/ ear buts<\/div><\/a><\/h4><\/div><div id=\"collapse-1-822\" aria-labelledby=\"faq_1-822\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The EJEAS V4 also supports wireless headphones, earbuds or earbuts and the like.<\/p>\n<p>A multitude of simple budget to high-quality wireless headphones, earbuds, earbuds and the like are available on the market.<br \/>\nOr perhaps you have owned your own headphones or earbuds for a long time and want to pair them with the EJEAS.<\/p>\n<p>Good news: Yes, you can.<br \/>\nProvided it supports one of the two Bluetooth 3.1 protocols: HFP-AG or HFP-HF. See the specifications of your device.<\/p>\n<p>Of course, the wireless headphones, ear set or earbuts must be equipped with a microphone.<br \/>\nShould this not be the case, you can always use the microphone of the earpiece that comes standard with a set (i.e. without the tube).<\/p>\n<p>Note: So we cannot guarantee that it will work for every wireless headphone or ear set.<br \/>\nBut we have tested quite a few ourselves by now and also received positive confirmations from other customers about it.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-824 \"><span class=\"entry-title rich-snippet-hidden\">Can I pair a hearing aid with an EJEAS<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/comset.nl\/en\/author\/erwin\/\" title=\"Posts by Erwin Janszen\" rel=\"author\">Erwin Janszen<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-01-31T11:11:55+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-824\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-824\" href=\"#collapse-1-824\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I pair a hearing aid with an EJEAS<\/div><\/a><\/h4><\/div><div id=\"collapse-1-824\" aria-labelledby=\"faq_1-824\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, you can.<\/p>\n<p>The V4 model supports pairing of a wireless (bluetooth) external headset, ear buds or hearing aid.<br \/>\nThe V4 unit can establish two types of pairing: based on the HFP-AG or the HFP-HF protocol.<br \/>\nCheck the specifications of your headset or hearing aid whether it uses one of these two protocols.<\/p>\n<p>Note: The wired connection to the V4 unit is not disabled. So you can use both the wireless headset\/hearing aid and also the regular headset side by side. Useful if you want to use an extra microphone on your shirt, for example.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-826 \"><span class=\"entry-title rich-snippet-hidden\">Can you pair a V6 with a V4<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/comset.nl\/en\/author\/erwin\/\" title=\"Posts by Erwin Janszen\" rel=\"author\">Erwin Janszen<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-01-31T11:12:39+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-826\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-826\" href=\"#collapse-1-826\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can you pair a V6 with a V4<\/div><\/a><\/h4><\/div><div id=\"collapse-1-826\" aria-labelledby=\"faq_1-826\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes absolutely. There are several models of the V6, including the V6, the V6 PRO, the V6 PRO+. Especially the last 2 can be coupled very easily with the V4 PLUS; the first model can do the same but is a bit more difficult. See manual V4PRO Since the introduction of the PRO models, EJEAS makes sure that existing and new models can pair well with each other. We have personally tested out pairings between the V6, V6PRO, V6+, V4PRO, V7, MS8, MS20 in different configurations.<br \/>\nThis allows restrictions of certain models to be removed. For example, a V6 can pair with a maximum of 1 other V6.<br \/>\nWith 2 V6s paired with 2 V4s, as many as 4 people can now listen and speak simultaneously.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-834 \"><span class=\"entry-title rich-snippet-hidden\">Is it possible to couple a third V6 unit<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/comset.nl\/en\/author\/erwin\/\" title=\"Posts by Erwin Janszen\" rel=\"author\">Erwin Janszen<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-01-31T11:13:22+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-834\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-834\" href=\"#collapse-1-834\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is it possible to couple a third V6 unit<\/div><\/a><\/h4><\/div><div id=\"collapse-1-834\" aria-labelledby=\"faq_1-834\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, that is not possible.<\/p>\n<p>It is not possible to link three or more v6 units together such that they can all listen and talk simultaneously.<br \/>\nUp to 5 units can be linked to 1 central unit, but then manual switching from the central unit with up to one other unit each time is required.<\/p>\n<p>There once existed (about 8 years ago) a special V6 unit in the color red that allows as many as 3 units to listen and speak simultaneously, but it is long gone.<\/p>\n<p>Solution is the<strong> V4PRO<\/strong> which allows up to 4 units to be paired and all four listen and speak simultaneously.<br \/>\nAt least 1 V4 PRO is then required. So for a 2 referees and 1 coach, supervisor or evaluator, the following solutions are possible:<br \/>\n&#8211; 1 V4 + 2 V6<br \/>\n&#8211; 2 V4 + 1 V6<br \/>\n&#8211; 3 V4s<\/p>\n<p>Solutions for 4 people: for example, 2 referees, 1 coach and 1 media reporter:<br \/>\n2 V4 + 2 V6<br \/>\n3 V4 + 1 V6<br \/>\n4 V4<\/p>\n<p>So the V6s certainly don&#8217;t throw away. They are and remain compatible with the newer models of EJEAS.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-832 \"><span class=\"entry-title rich-snippet-hidden\">During the match, the connection drops out<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/comset.nl\/en\/author\/erwin\/\" title=\"Posts by Erwin Janszen\" rel=\"author\">Erwin Janszen<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-01-31T11:13:21+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-832\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-832\" href=\"#collapse-1-832\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">During the match, the connection drops out<\/div><\/a><\/h4><\/div><div id=\"collapse-1-832\" aria-labelledby=\"faq_1-832\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>This can have several causes, but the most common is:<\/p>\n<p>While moving, one of the buttons (b, c, d or e) was touched.<br \/>\n&#8211; Briefly pressing the MOTOR button restores the connection.<br \/>\n&#8211; If this does not work, restarting (turning off and on again) the units can also restore the connection.<\/p>\n<p>Other causes:<br \/>\n&#8211; Battery is empty: Recharge unit.<br \/>\n&#8211; Plug to headset is disconnected: plug back in<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-828 \"><span class=\"entry-title rich-snippet-hidden\">One of my sets keeps loading<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/comset.nl\/en\/author\/erwin\/\" title=\"Posts by Erwin Janszen\" rel=\"author\">Erwin Janszen<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-01-31T11:13:19+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-828\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-828\" href=\"#collapse-1-828\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">One of my sets keeps loading<\/div><\/a><\/h4><\/div><div id=\"collapse-1-828\" aria-labelledby=\"faq_1-828\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>It rarely happens, but still: When charging sets, one of the sets keeps on charging even after several hours (the red led keeps on).<br \/>\nSolution:<br \/>\n&#8211; Unplug this unit for about 10 minutes and then plug it in again.<br \/>\n&#8211; This restarts the charging procedure (the red led lights up again). This restarts the charging procedure (the red LED lights up again).<br \/>\n&#8211; Set again measures whether or not the battery is full and restarts charging (red LED stays on).<br \/>\n&#8211; After the set is fully charged, the red LED turns off again.<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-830 \"><span class=\"entry-title rich-snippet-hidden\">I can&#8217;t get my sets linked<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/comset.nl\/en\/author\/erwin\/\" title=\"Posts by Erwin Janszen\" rel=\"author\">Erwin Janszen<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-01-31T11:13:20+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-830\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-830\" href=\"#collapse-1-830\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I can&#8217;t get my sets linked<\/div><\/a><\/h4><\/div><div id=\"collapse-1-830\" aria-labelledby=\"faq_1-830\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There are several versions of the EJEAS V6 PRO in circulation. There is nothing to tell which version you have.<br \/>\nThe only difference I have been able to discover myself is that the &#8220;ENGINE&#8221; &#8211; button is beige-like on one version and bright white on the other.<\/p>\n<p>With the &#8220;Beige&#8221; version, there is an additional &#8220;initiation&#8221; step built into the pairing procedure (see manual). Once both units flash the LEDs rapidly red &amp; blue that you yourself first press the MOTOR button briefly on one of the units to actually start the pairing. Once both units flash the blue LEDs in sync, the pairing can be confirmed by briefly pressing the MOTOR button on one of the units.<\/p>\n<p>With the &#8220;White&#8221; version, you can skip this &#8220;initiation&#8221; step during the pairing procedure, just wait for the blue LEDs to flash synchronously and then confirm this with a short press of the ENGINE button.<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_6 1_6 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:16.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:11.52%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:11.52%;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:11.52%;--awb-spacing-left-medium:11.52%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-795","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/comset.nl\/en\/wp-json\/wp\/v2\/pages\/795","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/comset.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/comset.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/comset.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/comset.nl\/en\/wp-json\/wp\/v2\/comments?post=795"}],"version-history":[{"count":0,"href":"https:\/\/comset.nl\/en\/wp-json\/wp\/v2\/pages\/795\/revisions"}],"wp:attachment":[{"href":"https:\/\/comset.nl\/en\/wp-json\/wp\/v2\/media?parent=795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}